DELIVERY AND RETURNS

 

Delivery

 

We aim to process our off the peg orders within a week, however, bespoke orders can take 2-3 weeks to process, We endeavour to get your garment to you as soon as possible.  We use a mixture of Royal mail & Courier service depending on weight & size of the parcel.

 

Royal mail Tracked & Signed for, delivery time 1-2 days £5.00 - UK

 

Overseas orders

 

Royal Mail Tracked & Signed for, delivery time 5-10 days £15.00 - Europe

 

Royal Mail Tracked & Signed for, delivery time 5-14 days £25.00 - Rest of the World

 

Note that customers residing outside of the European Union (EU) may be eligible to pay local customs or duty charges. This is not the responsibilty of 'Dolly'.

Returns

Bespoke clothing orders are made to order not made to measure, it gives you the opportunity to return them to us if you are not satisfied.

 

Change of heart

 

If you are unhappy with your garment purchased, as long as it is returned in the same saleable condition within 14 days of purchase we will exchange or issue you with a voucher. We are unable to reimburse cost of postage. 

 

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